2008 Collaborative Leadership Skills Workshop: Conflict Management
The Healthy Wisconsin Leadership Institute will be sponsoring two breakout sessions during the 2008 Annual Public Health Conference on Thursday, July 24th in Madison. Both sessions are designed to help you become more skilled at managing the inter-personal and inter-organizational conflicts that often exist within partnerships.
Session # One 11:00 AM – Noon
Conflict Analysis: Figuring Out What is Going Wrong
Inter-personal and inter-organizational conflict is an inevitable feature of today’s under-funded and over-burdened public health landscape. During this session, we will explore every day conflict dynamics, learn to analyze conflict systems, and identify potential strategies to enhance partnership bonds.
Session # Two 2:00 – 3:00 PM
Ten Steps to Healthier Collaborative Relationships through Managing Conflict
Effective conflict management can be guided by a series of process steps that when applied, will invite the struggling parties to engage in active dialogue to be heard, understood and acknowledged. Session participants will experience practice in the ten steps, explore adaptations to creatively manage a variety of situations and evaluate usefulness in public health partnerships.
Presenter: Kristin Hill, MSHSA directs the Tribal Epidemiology Center and manages the Native American Research Centers for Health at Great Lakes Inter-Tribal Council. She has provided community based facilitation, strategic planning and mediation services for the University of Wisconsin Extension. Since 1995, she has owned Evergreen Leadership Services, a consulting business designed to provide leadership, program and staff development education and mentoring.
Workshop Registration: To attend the sessions, you must register for the Annual Public Health Conference. A one-day conference pass for Thursday is available. When registering, be sure to indicate that you plan to attend Breakout Sessions 4.4 and 5.4. A print version of the form and on-line registration are available at http://www.wpha.org/ConferenceRegistration.htm
Prepare for the Workshop: If you plan to attend either or both sessions, please think about the following questions ahead of time, jot down your answers, and bring them along.
- As I reflect back to my childhood, what do I recall about how conflict was managed by those around me? What did I see, hear?
- How would I describe how I respond to conflict?
- In most conflicts, I usually:
- Confront the person/group with my issue? (confrontation)
- Avoid the situation as much as possible? (avoidance)
- Give in no matter what? (concede)
- Seek to resolve the problem as soon as possible with the other party. (collaborative)
- What situations cause you to shift your usual response to another response as listed above?
- What, in your experience, is an example of a time when conflict was managed poorly? What was the outcome?
- What, in your experience, is an example of a time when conflict was managed well? What was the outcome?
- What is a conflict situation that you are currently aware of or involved in (professionally)?
